Privacy policy
Privacy Policy
Last updated: September 22, 2026
Polymercrafts operates this online store and website using Shopify. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and when it may be shared.
1. Information We Collect
When you use our website, create an account, place an order, or contact us, we may collect:
- Name and contact details
- Billing and shipping address
- Phone number and email address
- Order and transaction details
- Payment-related information
- Account information
- Device, browser, IP address and website usage information
- Information you provide when contacting customer support
Payment information may be processed securely by our payment providers and is not necessarily stored directly by us.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Process payments, returns and cancellations
- Provide customer support
- Manage your account
- Communicate with you about your orders and our services
- Improve our website, products and customer experience
- Send marketing communications where permitted
- Prevent fraud, misuse and security issues
- Comply with applicable laws and legal requirements
3. Cookies and Website Technologies
We and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage and improve our services.
You can manage cookies through your browser settings. Some website features may not function properly if cookies are disabled.
4. Sharing of Information
We may share personal information when necessary with:
- Shopify and technology/service providers
- Payment processors
- Shipping and fulfillment partners
- Customer support and IT service providers
- Marketing and advertising partners, where applicable
- Government authorities or legal entities when required by law
We only share information for legitimate business, legal or service-related purposes.
5. Shopify
Our store is hosted by Shopify. Shopify may collect and process information about your use of our store to provide and improve its services. Your information may also be processed by Shopify and other service providers in countries outside your country of residence.
For more information, please review Shopify's privacy policy.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, security or content of websites that we do not operate.
7. Data Security and Retention
We take reasonable measures to protect your personal information. However, no method of electronic transmission or storage is completely secure.
We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, comply with legal requirements, resolve disputes and protect our rights.
8. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Request a copy of your information
- Opt out of promotional communications
You can unsubscribe from promotional emails at any time using the unsubscribe link provided in the email.
9. Children's Privacy
Our website is not intended for children, and we do not knowingly collect personal information from children.
10. International Data Transfers
Your information may be stored or processed outside India by Shopify or our service providers, where necessary to provide our services.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy or your personal information, contact us:
- Polymercrafts
- Phone: +91 861 810 7001
- Email: support@polymercrafts.com
- Address: 6th Main Road, Prashanth Nagar, Vijayanagar, Behind Bajaj Showroom, Bengaluru, Karnataka 560079, India.